Shop Policies

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Thank you for shopping
City Sewing Room!

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City Sewing Room
Product Info

All of our shop items are sourced to the best of our ability. By virtue of being vintage or secondhand, some items may show minor wear and tear, which will be mentioned in the item listing and photos. Please feel free to ask questions prior to purchase as all items are final sale. Note that every screen is different, and that items may appear in a different shade on your screen than in person.

 

We appreciate you visiting and supporting the City Sewing Room Etsy shop! Your purchase helps to fund our building operations, class offerings, and allows us to support our instructors who sign up to teach purely for their love of sewing! To learn more about our non-profit, visit our About page!

Return & Exchange
Policy

In 2021, we at CSR launched an online shop in order to share the many unique items that come through our doors as part of our mission to stitch, teach, and share. Our aim is to deliver these special treasures quickly and safely so as to spread the joy of sewing and crafting! In the rare event that a delivery meets one of the following criteria, rest assured that we will do our best to resolve the issue.

 

*Due to the fact that our items are secondhand and vintage, ALL SALES ARE FINAL UNLESS they fall into the following category:

 

- Item is grossly misrepresented: While CSR has never received a complaint of an item being misrepresented, we recognize that errors are possible. If you believe that CSR has grossly misrepresented an item, please contact us so we can initiate a review of the item. If approved for return, CSR will work with you to begin the return/refund process.

Examples of gross misrepresentation:

  • Significant damages not disclosed prior to sale.

  • Significant error in measurement of product dimensions.

If your item(s) have clearly been used, returned in a poorer state than they were sent out or returned to us after 30 days from purchase date - we reserve the right to not process the refund.

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Shipping Policy

To reduce our ecological footprint, we prioritize use of items that would normally be tossed or put in bale. Incomplete sewing patterns, ribbon, fabric remnants, etc. are beautifully transformed by our staff into stylish packaging that will bring a smile to your face! Thank you for helping us make this positive impact on our environment!

 

Our items are inspected, packaged, and shipped within 3-5 business days. Due to limited staffing, we do not offer expedited shipping at this time.

For questions regarding shipping, please contact our staff at city.sewing.room@gmail.com.